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  • Are Designer Charms authentic/real?
    No, We do not claim ownership of any character, brand, or person used. All our designs are inspired in likeness.
  • Where is my order?
    If your order has not arrived by the estimated delivery date we’re here to help. Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information. Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date. Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed. If you still can’t find your parcel contact our Customer Service team quoting your order number.
  • Can I change the colour/style of charm ordered?
    Once an order has been placed we unable to add/change or amend any products from your order.
  • Can I cancel my order?
    We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. After receiving, you are welcome to follow the returns process to receive a refund.
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.

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