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Shipping & Returns

GENERAL SHIPPING INFORMATION

PROCESSING TIME:

Click & Collect/ Pick Up

48 hours (during weekdays excluding public holidays).

Shipping:

Please allow 1-2 business days to prepare your order.

PUBLIC HOLIDAYS

Shipping days do not include public holidays.

 

SALES PERIODS

There may be a delay of up to 1-3 days during our sale/launch periods.

 

ORDER TRACKING

Once you receive your shipping confirmation email you can track your order by clicking the link in the email, or go directly to your account.

AUSTRALIA:

  • Click & Collect/ Pick Up (Coming Soon)

  • AusPost Standard with tracking (3-10 business days) - $9.90

 

NEW ZEALAND:

  • AusPost Standard with tracking (8-10 business days) - $14.90

 

INTERNATIONAL:

We currently do not ship outside of AUS/NZ as of yet.

 

COVID-19 SHIPPING UPDATES 

International deliveries are still available but delays are expected due to flight cancellations and government restrictions because of COVID-19. Please check the Australia Post link for more info and time estimation to your country here.

RETURNS & EXCHANGE POLICY

  •  Items must be returned within 30 days of purchase date.

  •  All returns will automatically be issued a Store Credit (that will allow you to easily re-purchase an alternative item, or the same item in a different size).

  • We do not offer refunds for change of mind or incorrect sizing.

  • Customers who have received product/s with a manufacturing fault or incorrect item, will receive a refund. (Note- GOAT Charmz Warehouse undertake strict quality control on every item prior dispatch & upon receiving return).

  • Please take due care when trying on any product/s. (Item/s manually defected/ that does not comply with our returns policy will be declined/ returned).

  • GOAT Charmz is not responsible for return shipping costs.

  • We do not issue Store credit or refund on original shipping charges.

 

HOW DO I MAKE A RETURN/ORGANISE EXCHANGE?

​To organise a return, please contact goatcharmz@gmail.com and you will be contacted back with further information.

 

EXCHANGES

  •  A Store Credit will be issued, so you can re-purchase a new item.

  • If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with a Store Credit, once we receive your unwanted item. (As we do NOT hold items nor exchange, while your item is being sent back).

 

CONDITION OF RETURN

All Charm/s must be returned:

  • In Original condition, unworn & unused

  • With all Tags attached in original packaging.

All Shoes must be returned:

  • In original undamaged shoebox

  • In the same condition, as delivered to you,

  • Must be tried on indoors/ soft floor.

 

WHAT CANNOT BE RETURNED

All Sale items can NOT be returned (Excluding full priced items purchased using a discount code) 

RECEIVED A FAULTY ITEM?

  • Not to worry! If you have received a faulty Item, please email our Customer Support team (within 5 days of receiving package) via (goatcharmz@gmail.com) to be instructed what to do PRIOR Shipping your return. 

  • You will not be reimbursed Returns fee's if our Support team have not advised you Via email, prior returning the faulty package.

  • Be sure to use a traceable delivery method for returning your item/s, as GOAT Charmz is not held responsible for lost/ damaged returns in transit.

 

NOTE-

  • Returns received later than 30 days, will not be accepted & will be returned to the customer. 

 

ASSESSING THE RETURN

  • Return product/s will be assessed upon arrival, to ensure it complies with our Returns policy.

  • Non-returnable items &/OR returned items, which do not comply with our Returns Policy will NOT be accepted and will be return back to the customer.

 

REFUNDS & PROCESSING TIMEFRAMES

Depending on the service & country you’re returning your item(s) with, it can usually take up to 21 working days ( excluding weekends & public holidays) to be delivered and processed by our returns team. 

  • Refunds will be issued to the same method of payment used to create the order.

  • For payment made with both credit card and gift card/store credit, the refund will be applied to the gift card/store credit first

  • Please do not email regarding the arrival of your return, unless it has been 15 days from receiving your return.

  • You will be informed via the email address that you provided for your order, when this transaction is complete.

  • Store Credit will be issued via Email and in the form of a code & remain valid for 6 months upon receiving email. 

 Note- GOAT Charmz does not operate on Public Holidays, all returns will be processed the following working day.

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